Army Travel FAQ’s
Q. How do I get an advance?
Most commonly, an advance may be issued to you if you are issued travel orders (DD 1610) for medical appointments. The order must authorize an advance and must state that you are a non-government charge card holder or travel circumstances prohibit the use of a charge card. If this is the case, fax one copy of your orders to Casualty Travel-Indianapolis. Include a cover sheet requesting an advance with your name, address and daytime phone number. If you do not have EFT set up with Travel Pay Operations, also include a completed SF 1199A or a voided personal check. You are encouraged to use the Travel Advance Request form.
Q. When will advances be collected back?
Advances will be collected at the first settlement.
Q. Where do I fax or mail the orders to request an advance?
(The WWPMT will help you submit your request.)
The mailing address is:
DFAS-IN/Casualty Travel
Dept. 3700
8899 East 56th Street
Indianapolis, IN 46249-3700
The fax number is: Commercial (317) 275-0138
DSN 699-0138
Email: DFAS-InTravelCasualty@dfas.mil
Q. When should an advance be requested?
Advances can be requested anytime prior to travel but will be processed no earlier than 10 days prior to your departure. Those members with government-sponsored charge cards may withdraw a cash advance from an ATM.
Q. How are advances computed?
Advances are limited to 80% of lodging expense to be incurred and miscellaneous expenses, and 80% of authorized meals and incidental expenses (M&IE).
Q. Where do I call for questions?
You may contact your WWPMT at your local finance office for entitlement questions and for assistance submitting your claim. For additional information, please call a specialized Wounded Warrior Travel Expert during normal business hours at 317-212-3562 or email
DFAS-IN.casualty.customer.service@dfas.mil.
Q. What is an accrual/partial payment?
An accrual is a partial payment of travel expenses incurred while mobilized for a contingency operation. Upon being placed in outpatient status, you may choose to submit monthly accruals.
Q. When should one request an accrual?
An accrual should be requested after 30 days of the elapsed travel period. Each request for an accrual should indicate the 30-day period being requested (i.e., 1st, 2nd, 3rd, etc.). A final settlement is required to ensure full payment.
Q. Where should I submit my travel voucher?
Submit your travel voucher to your local WWPMT or Fax to (317) 275-0138 (DSN 699-0138).
Q. How do I get reimbursed for a TDY inside a TDY?
Additional TDY trips taken using DD 1610 travel orders should be filed inclusively with the monthly accruals. Separate submissions to Casualty Travel or other travel offices can result in incorrect payments to the traveler. If additional trips are paid by another finance office, this period should be annotated on the monthly DD 1351-2 to avoid an overpayment of meals and/or incidentals. Send copies of claims paid by other finance offices with the final settlement voucher to Casualty Travel.
Q. How do I prepare a supplemental claim?
The supplemental claim must include:
1. DD 1351-2 marked “Supplemental” with a full explanation of the item(s) of expense on the revised DD1351-2 or on a separate sheet of paper.
2. A copy of the Advice of Payment for the voucher in question.
3. A copy of the initial DD 1351-2 and continuation sheets.
4. One copy of the orders and amendments.
5. A copy of all supporting documentation applicable to the supplemental claim. If not available, provide a written statement attesting to the accuracy of items claimed for which no receipt is available. Statements should reflect, at minimum, the same information that would have been on the receipt had it been available.
Army Invitational Travel Authorizations (ITA)
Invitational Travel Authorizations (ITA) are government orders that can authorize up to three immediate family members of a Wounded Warrior to travel to the medical facility where the Soldier is receiving care.
When on an ITA, your travel to and from the hospital, hotel costs, meals, and incidental expenses are reimbursed by the government. You will be paid a daily rate (per diem) for your meals and incidental expenses. The per diem rates received may differ depending on the location you are staying. Check with your local WWPMT to find out what the per diem and maximum lodging rates are for your location.
These vouchers and accruals are filed in a similar way as the service member (see Travel section). The local WWPMT, located at the installation’s finance office, can assist family members in completing and submitting these vouchers. A specialized Wounded Warrior Travel Expert can be reached during normal business hours at (317) 212-3562 or by email at DFAS-IN.casualty.customer.service@dfas.mil.